Shipping Policy
Orders usually ship within 2-4 business days of the order being placed. I do not ship on the weekends or holidays.
*Free shipping on orders over $200 CAD after all applied discounts is for Canadian buyers only. These orders are shipped via Standard non-tracked mail service.
Local pickup is available in Ottawa, ON, Canada
ADDRESS INFORMATION
Buyers are responsible for providing me with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.
The shipping address is copied onto the package as is, and I am not responsible for any spelling mistakes that may cause non-delivery. Therefore, please double-check the shipping address during checkout.
SHIPPING TIMELINE
Choose the proper shipping option for your order at checkout. To determine the estimated delivery time for the shipping method you choose, add the expected shipping time to my processing time
Domestic (Canada)
Estimated shipping times:
Standard shipping 4-8 business days
Expedited Parcel 1-7 business days
Xpresspost 1-2 business days
Priority Next business days
Local pickup is available in Ottawa, ON, Canada
International shipping
Estimated shipping times:
Small Packet International - Surface or Air
- Air: 6-10 business days
- Surface: 1-3 months
International Parcel - Surface or Air
- Air: 12+ business days
- Surface: 1-3 months
Tracked Packet - International 6-10 business days
Xpresspost - International 4-7 business days
PLEASE NOTE:
- Business days refer to weekdays - Monday through Friday;
- Canadian legal holidays are not counted as business days;
- You are responsible for any taxes, duties and fees associated with your order. The delay or failed delivery is often caused by the policy of different customs. Therefore, please check your local customs policy carefully before purchase. I can not be responsible for any failed delivery that was related to the destination customs issue;
- Delivery times are estimates and are not guaranteed. I can not be responsible for any delays caused by post services and customs;
- If you have not received your order within the time frame shown for the shipping method you selected, please contact us.
If you have any questions, please contact us. I will be happy to help you.